Importing Solana Wallets to Your Phone: A Troubleshooting Guide
As a Solana user, you’re likely familiar with the seamless experience of managing your accounts across multiple devices. However, if you’ve recently imported new wallets to your phone but are having trouble with one of them, you might be wondering what’s going on. In this article, we’ll take a deep dive into the possible reasons behind the “is watching this account” error and provide a step-by-step guide to resolving the issue.
The Problem: The “is watching this account” Error
When Solana wallets are imported to your phone, they are usually synced with your browser wallet. However, if you try to import new wallets to your phone while one of them is already being used by another user (i.e. the “is watching this account” error), it can cause major inconveniences.
Possible Causes and Solutions
- Wallets not syncing properly – This can be due to a number of reasons, such as:
- Incorrect wallet PIN or password
- Insufficient internet connectivity during the import process
- Conflicting network settings on your phone
- Different wallet addresses – If you have imported new wallets with different public keys or addresses, this can cause conflicts during syncing.
- Wallets cannot be accessed – Make sure that all three wallets are in a “watched” state (i.e. syncing) before attempting to import the new wallet to your phone.
Troubleshooting Steps
To resolve the issue and successfully import the new wallet, follow these steps:
- Check if other wallets are still being watched – Make sure that all three wallets on your phone are in a “watched” state (i.e. syncing).
- Update Solana Wallets – Install and update both of your existing wallets to ensure you have the latest features and bug fixes.
- Clear Wallet Cache – Clear the cache for each wallet by deleting the following files:
android/wallets/cache.jsonin the Solana app data directory
ios/wallets/cache.jsonin the Solana app data directory
- Update Wallet Address – Update the wallet address associated with your new wallet on your phone.
- Try Importing a New Wallet
– Try importing a new wallet to your phone and make sure it is being monitored (i.e. synced) before proceeding.
Conclusion
If you are having trouble importing one of your Solana wallets to your phone, try the troubleshooting steps outlined above. By addressing the possible causes and resolving any wallet conflicts, you should be able to successfully import your new wallet. If you are still having issues, please contact our customer support team for further assistance.